Frequently Asked Questions

When calling to schedule an appointment please have the following patient information ready:

• Patient’s full name (including middle initial)
• Date of birth
• Current address and phone number
• Current insurance information
• Physician’s name who you wish to schedule appointment with
• Purpose of the appointment*

*It is important to let the scheduler know about all of the concerns you would like addressed during your appointment so we can schedule the appropriate amount of time to care for your needs.

• Your insurance card and/or coupon
• Photo identification
• Your co-payment - If you have a co-payment with your insurance it is required to be paid at the time of service.
• Your deposit - If you do not have insurance a deposit toward services is required prior to your appointment. Currently the deposit amount is $109.
• Any prescription medications you are currently taking
• Any updates in personal information including change of address or phone number

Throughout the remainder of 2008, we will be transitioning to Electronic Healthcare Records (EHR) for our patients. This system will allow your information to be available at all of our clinic locations, further improving efficiency and quality of the healthcare you receive. Until this transition is complete you may have to register at each Doctors Clinic.

Yes. As a service to our patients, primary insurance is billed. We have recently enhanced our system to accommodate automatic billing of secondary insurance. Please be sure to keep us informed of your insurance coverage.

As we upgrade our electronic systems it is possible for you to receive two statements of account. This will ONLY occur if you have a balance on your account as of July 15, 2008. Each statement reflects different dates of service. Services after July 15, 2008 will be reflected on a new and improved statement. We think you’ll appreciate the new format which is easier to read, provides detailed information and more closely matches up with your explanation of benefits (EOB) from your insurance carrier. Until your old account is paid off, please make payment on both statements. Remember to include stubs from each to ensure proper credit.

Please call your physician’s office as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.

Please try to call your physician’s office if you are going to be late. Depending on the day’s schedule we will

• Make an appointment later in the day, if available
• Reschedule your appointment to a different day

Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. To help us get back to you quickly leave us your full name, date of birth, reason for the call and current phone number.

If you are having a life threatening emergency, call 911.

If you call after clinic hours, the answering service will receive your call. They will take your name, phone number and nature of your call. The answering service will page the on-call physician who will call you back within 15 minutes.

When you receive the call back, the on-call physician will instruct you as to whether you need to go to an emergency room, urgent care clinic or if the problem can wait for an appointment the next day. Have your prescription medication information available during this call.

In the rare instance of not receiving a call back within 15 minutes of your original call, you are encouraged to call the answering service again.

Blood pressure checks are provided complimentary at each of our locations. Call the clinic nearest you for details.