Privacy and Patient Rights

We understand that medical information about you and your health is personal. The physicians and staff of The Doctors Clinic are committed to protecting medical information about you. This notice applies to the information and records we have about your health, health status, and the health care and service you receive at The Doctors Clinic. Your health information may include information created and received by The Doctors Clinic, may be in the form of written or electronic records or spoken words, and may include information about your health history, health status, symptoms, examinations, test results, diagnoses, treatments, procedures, prescriptions, related billing activity and similar types of health-related information.

Read Notice of Privacy Practices.

For a printable version of The Doctors Clinic Notice of Privacy Practices, please visit Patient Forms.

Patient Rights

As a patient of The Doctors Clinic, you have the right

To be treated with courtesy, dignity and respect by all staff.

To ask for and receive services which are within our ability and mission.

To have your personal, cultural and spiritual values and beliefs supported when making a decision about treatment.

To talk about any complaints you have about your care without fear of getting poor treatment. To have your concerns reviewed in a timely manner and, when possible, resolved in a timely manner. You have the right to be informed in writing of the response to your concerns.

To know the name and title of your caregivers.

To receive complete and current infor­mation about your diagnosis, treatment and prognosis in terms you can under­stand. All explanations should include:

• a description of the procedure or treatment and why it would be done
• the possible benefits
• the known serious side effects, risks or drawbacks
• problems during recovery
• the chances of success
• other procedures or treatments that could be done

To help your physicians and other health care givers in the planning of your care.

To be informed of the results of treat­ment, positive and negative, expected or unexpected.

To be able to receive and read your medical records in a reasonable period of time and to a description of every­thing in your records.

To refuse any procedure, drug or treat­ment and to be informed of the possible results of your decision.

To make advance treatment directives, such as Durable Power of Attorney for Health Care and Living Wills, and to have caregivers follow your wishes.

To personal privacy. Case discussion, consultation, examination and treatment will be conducted to protect each patient’s privacy.

To have all communications and records related to your care kept confidential.

Not to be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation or disability.

To supportive care, including appropri­ate assessment and management of pain, treatment of uncomfortable symptoms and support of your emotional and spiritual needs, regardless of your medi­cal status or treatment decisions.

To be free of all forms of abuse and harassment.

To a second opinion, at your own expense.

To examine your bill and receive an explanation of the charges regardless of how you pay for your care.

To know about policies, procedures, rules or regulations applicable to your care.

To have you or your representative make informed decisions regarding your care.

To include family members or significant others in your care decisions.

To assign someone, legally, to exercise the rights listed above on your behalf, if you are unable to exercise them.

Patient Responsibilities

Play an active role in your health care.

Provide complete and accurate informa­tion about your medical history to those involved in your care.

Take part in decisions about your care and treatment.

Ask questions about unfamiliar practices and procedures.

Inform your physician of any changes in your health.

Follow your treatment plan of care.

Respect clinic policies and staff.