What information will the Patient Services Representative need to schedule an appointment? When calling to schedule an appointment please have the following patient information ready:
- Patient’s full name (including middle initial)
- Date of birth
- Current address and phone number
- Current insurance information
- Physician’s name who you wish to schedule appointment with
- Purpose of the appointment*
*It is important to let the scheduler know about all of the concerns you would like addressed during your appointment so we can schedule the appropriate amount of time to care for your needs.
Do I have to re-register if I have services at multiple locations?
No, we have Electronic Healthcare Records (EHR) for our patients. This system will allow your information to be available at all of our clinic locations, further improving efficiency and quality of the healthcare you receive.
Onsite lab services
Our onsite labs are intended to draw labs for our Primary Care Physicians and our TDC specialists only.
Will you bill my insurance?
Yes. As a service to our patients, primary insurance is billed. We have recently enhanced our system to accommodate automatic billing of secondary insurance. Please be sure to keep us informed of your insurance coverage.
What if I can’t make my appointment and I need to reschedule?
Please call your physician’s office as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.
If I call with a question for the nurse or doctor, when can I expect a call back?
Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. To help us get back to you quickly leave us your full name, date of birth, reason for the call and current phone number.
Do you have after hours care?
If you are having a life threatening emergency, call 911.
If you call after clinic hours, the answering service will receive your call. They will take your name, phone number and nature of your call. The answering service will page the on-call physician who will call you back within 15 minutes.
When you receive the call back, the on-call physician will instruct you as to whether you need to go to an emergency room, urgent care clinic or if the problem can wait for an appointment the next day. Have your prescription medication information available during this call.
In the rare instance of not receiving a call back within 15 minutes of your original call, you are encouraged to call the answering service again.
How do I get my blood pressure checked?
Blood pressure checks are provided complimentary at each of our locations. Call the clinic nearest you for details.