What You Can Expect
With online access 24/7, the CommonSpirit Patient Portal, powered by MyChart, will provide you with quick access to your health records, allow you to manage appointments, check-in and much more.
Messages about your care at The Doctors Clinic will come from CommonSpirit. Please pay attention as these messages are from the same care team and providers you know and trust.
Important information
- My Health Record is now read-only.
- You will now use the CommonSpirit Patient Portal, powered by MyChart to manage your care online.
- You can continue to view your historical health information in My Health Record, and it will be available in the CommonSpirit Patient Portal following your next appointment.
A note about CommonSpirit Health
CommonSpirit Health is a national health system caring for patients and supporting healthier communities across the country. You may receive emails or text messaging from CommonSpirit about your care, including appointment reminders, test results and more. Communications from CommonSpirit are connected to the care team at TDC you know and trust.
We’re here to help
We know changes like this can feel unfamiliar. While the way you access your health information online is changing, your care team, location and the care you receive remain the same. We are here to support you and make this transition as smooth as possible.
FAQs
Q: What is happening?
On May 2, The Doctors Clinic retired the My Health Record portal and now uses the CommonSpirit Patient Portal, powered by MyChart. This is how you will access your health information, communicate with your care team and manage appointments going forward.
Q: What is CommonSpirit Health?
CommonSpirit Health is a national health system caring for patients and supporting healthier communities across the country. As a mission-driven network with more than 2,300 clinics, 137 hospital-based locations and home-based and virtual care services, CommonSpirit strives to improve the health of the people we serve.
Q: What happened to my medical information?
Your historical medical information will be transferred to the CommonSpirit Patient Portal after your next appointment. You can also continue to access your historical health information on the read-only My Health Record portal for the time being.
New health information occurring on or after May 2, including upcoming appointments, test results, provider messaging and more are available in the CommonSpirit Patient Portal and Mobile App once you create an account.
Q: Why is TDC making this change?
TDC, in collaboration with CommonSpirit, is dedicated to making your healthcare experience even better. We know the healthcare environment is complicated — but your experience with your health information doesn’t have to be.
The CommonSpirit Patient Portal and Mobile App are designed to simplify and improve your experience through a single, secure destination to manage your health online.
Q: Will there be any changes to my providers or care locations?
No. While the My Health Record portal you use to access your health information online is changing, your care is not. You will continue to receive care from the same trusted providers.
Q: What can I expect from the CommonSpirit Patient Portal and Mobile App?
There are new benefits and capabilities for you in the CommonSpirit Patient Portal and Mobile App, including:
- 24/7 access to medical records, test results, visit notes and care plans
- Appointment scheduling and management
- Pre-check in capability
- After-Visit Summary access
- Secure communications with your care team
- Prescription refill requests
- Online bill pay
Q: How do I sign up for the CommonSpirit Patient Portal and Mobile App?
To stay connected to your health information – anytime, anywhere – download the CommonSpirit Mobile App from the App Store (iPhone) or Google Play (Android), or by searching “CommonSpirit-WA” in your app store.
Q: If I also use the VMFH MyChart, how do I link it to my new Common Spirit Patient Portal?
Simple instructions on how to link your MyChart accounts can be found at the link on this website.
Q: Why am I / Will I begin receiving emails and texts from CommonSpirit?
Yes. Now that the CommonSpirit Patient Portal and Mobile App are live, you will receive messages and notifications from CommonSpirit Health, including important check-in processes, reminders, test results and more.
Messages from CommonSpirit are from the same physicians and caregivers you trust with your care.
Q: Can I still access my My Health Record portal account?
Yes. You can continue to access your historical health information on the My Health Record portal for the time being.Your historical medical information will be transferred to the CommonSpirit Patient Portal after your next appointment.
New health information occurring on or after May 2, including upcoming appointments, test results, provider messaging and more are now available in the CommonSpirit Patient Portal after you create an account.
Q: Will my private health information be safe?
Yes, we take your privacy very seriously. The patient portal uses secure, industry-leading technology to protect your personal health information. Only you and your authorized caregivers can access your account, and all data is encrypted to prevent unauthorized access.
Q: Who can I contact if I have questions or need help with the patient portal?
Our dedicated support teams are available to assist you with any questions or technical issues. You can reach them at (844) 528-8383.
Q: What if I don’t want to sign up for the CommonSpirit Patient Portal?
We don’t expect all of our patients to sign-up overnight. You will continue receiving communications and reminders across multiple touchpoints, on an ongoing basis. However, if you have used My Health Record and want to be able to manage your healthcare online, you will need to create a CommonSpirit Patient Portal account.
Q: What if I don’t have a computer or smartphone or if I’m not comfortable using technology?
We understand that not everyone has access to technology or feels comfortable using it. You can still access your health information and manage your care by contacting your care team’s office directly by phone. We are committed to ensuring that everyone has access to the care and information they need, regardless of their technological preferences.